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Policy Notice

Dr Knowles Aesthetics Ltd, Customer Privacy Notice

This privacy notice tells you what to expect us to do with your personal information.

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Contact details

Telephone

07769984097

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Email

enquiries@drknowlesaesthetics.co.uk

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What information we collect, use, and why

We collect or use the following information to provide services and goods, including delivery:

  • Names and contact details

  • Addresses

  • Date of birth

  • Purchase or account history

  • Payment details (including card or bank information for transfers and direct debits)

  • Health information (including dietary requirements, allergies and health conditions)

  • Account information

  • Information relating to loyalty programmes

  • Website user information (including user journeys and cookie tracking)

  • Photographs or video recordings

  • Records of meetings and decisions

  • Information relating to compliments or complaints

We also collect or use the following information to provide services and goods, including delivery:

  • Health information

We collect or use the following information for the operation of customer accounts and guarantees:

  • Names and contact details

  • Addresses

  • Payment details (including card or bank information for transfers and direct debits)

  • Purchase history

  • Account information, including registration details

  • Information used for security purposes

  • Marketing preferences

We also collect or use the following information for the operation of customer accounts and guarantees:

  • Health information

We collect or use the following information for service updates or marketing purposes:

  • Names and contact details

  • Addresses

  • Marketing preferences

  • Location data

  • Recorded images, such as photos or videos

  • Purchase or viewing history

  • Records of consent, where appropriate

We also collect or use the following information for service updates or marketing purposes:

  • Health information

We collect or use the following information to comply with legal requirements:

  • Name

  • Contact information

We also collect or use the following information to comply with legal requirements:

  • Health information

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Lawful bases

Our lawful bases for collecting or using personal information to provide services and goods are:

  • Consent

  • Legal obligation

  • Legitimate interest:

    • Information gathered is to assess whether patients are suitable for treatment or not.

  • Vital interests

Our lawful bases for collecting or using personal information for the operation of customer accounts and guarantees are:

  • Consent

  • Legal obligation

Our lawful bases for collecting or using personal information for service updates or marketing purposes are:

  • Consent

Our lawful bases for collecting or using personal information for legal requirements are:

  • Consent

  • Legal obligation

  • Vital interests

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Where we get personal information from

  • People directly

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How long we keep information

  • Medical records are kept for 8 years 

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Who we share information with

Data processors

Pabau

This data processor does the following activities for us: Pabau is our client management software. They manage our appointment system, registration and storage of patient data, store medical documentation and treatment contracts.

 

Others we share personal information with

  • Health care providers

  • Professional or legal advisors

  • Emergency services (where necessary)

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Your data protection rights

Under data protection law, you have rights including:

Your right of access - You have the right to ask us for copies of your personal data.

Your right to rectification - You have the right to ask us to rectify personal data you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

Your right to erasure - You have the right to ask us to erase your personal data in certain circumstances.

Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal data in certain circumstances.

Your right to object to processing - You have the right to object to the processing of your personal data in certain circumstances.

Your right to data portability - You have the right to ask that we transfer the personal data you gave us to another organisation, or to you, in certain circumstances.

Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent.

You don’t usually need to pay a fee to exercise your rights. If you make a request, we have one calendar month to respond to you.

To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.

 

How to complain

If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.

If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.

The ICO’s address:           

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113

Website: https://www.ico.org.uk/make-a-complaint

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Last updated

2 June 2024

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